I am truly sorry to all of you faithful readers for the delay in my posts. I am having HUGE problems with my computer. It just took me about 20 minutes to get on the internet and every minute or so I get pop-ups trying to sell me anti-virus software. I attempted to address this problem by downloading the most recent version of Norton. I paid $80 and it failed to download. So I started a "chat" with Norton. After about an hour working with Deelip, he/she (I can't tell if it's a boy or girl) came up with the ingenious solution that my computer has a virus. Hmmm. I wanted to say that that was I bought the "anti-virus" software, but I was concerned that my sarcasm would not be understood given both the email format and the language barrier.
Deelip couldn't help me so he/she transferred me to Dilip (I'm not making up these names). He/she then decided that I needed to purchase their virus removal service ($100) so that the initial software could load. So he/she transferred me to Kishore. Kishore gained remote access. Then after a while, the chat disconnected. When it became apparent that the virus removal hadn't worked, I started another chat. After another long wait, I was transferred to Rakesh. But since this entire process took 4 hours and I still had no Rakesh, I bailed. So now I'm out $180 and still have viruses and no anti-virus software.
Since then, I have been emailing Norton (I refuse to start another chat) demanding a full refund. Apparently no one actually reads my emails or the history of the matter, so they explain how to download the anti-virus software (which is impossible due to the virus). Woe is me!